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Major Responsibility責(zé)任概要：
Work closely with the managers to ensure daily operations in FO area are running smoothly. Always ensure all areas in FO area are covered by sufficient manpower. Supervising and training all Front Desk Agents to ensure consistency of services rendered to all guests.
與部門經(jīng)理緊密地合作，提供積極有效地協(xié)助，以達(dá)到令前廳部的日常運轉(zhuǎn)順利正確地進(jìn)行的目的。確保在任何時刻前廳部各個崗位都配以充足的人力。監(jiān)督并培訓(xùn)所有的前臺員工為客人提供一致性的服務(wù)。
Specific Duties工作任務(wù)：
1.Ensure all LSOPs are adhered to and carried out.
確保所有本地標(biāo)準(zhǔn)操作程序嚴(yán)格地被遵循和執(zhí)行。
2.Monitor work stationeries to ensure there are sufficient supplies and requisite through Managers whenever required.
持續(xù)監(jiān)督和檢查工作所需要文具等相關(guān)用品，保證其充足的貯備與供給。
3.Ensure all front desk, lobby and FO office are tiny and clean at all times.
時刻確保所有在前廳管轄范圍內(nèi)的環(huán)境的干凈與整潔。
4.Acknowledge duties and responsibilities of FO in order to assist associates more efficiently when required.
清楚地了解前廳部所有的職責(zé)與義務(wù)，當(dāng)員工們需要時更加有效地提供幫助與支持。
5.Prepare for 15-min’s training for all Front Office associates.
準(zhǔn)備前廳員工的15分鐘培訓(xùn)。
6.Ensure room assignment meets guest’s request or provide guest with an alternative if unable to meet request.
監(jiān)督所有房間的分配，確保所有的客人的需求得以滿足。在無法滿足客人需求時，提供客人可能性的選擇。
7.Strictly stick with policy of key-control.
嚴(yán)格把控房卡發(fā)放制度。
8.Supervise and ensure the accuracy of PSB.
督導(dǎo)并確保內(nèi)外賓證件上傳的準(zhǔn)確性。
9.Greeting and escorting VIP guests to their rooms and any other guest as and when required.
迎接VIP客人并陪同引領(lǐng)到他們的房間。
10.Handle of guests’ request and complains and collect guests’ feedback. Correspond with guest when necessary.
處理客人的需求及投訴，負(fù)責(zé)集取客人的反饋信息，必要時與客人保持聯(lián)系。
11.Ensure all equipment are handled carefully by all associates and used according to proper procedures at all times
時刻確保所有員工按照正確的程序謹(jǐn)慎地使用酒店的設(shè)施與部門的設(shè)備。
12.Maintaining the security of guests’ profiles.
維護(hù)客人的資料信息。
13.Handling of overbooked situations with Manager on Duty.
協(xié)同當(dāng)班經(jīng)理處理解決超員預(yù)訂的狀況。
14.Knowing all emergency procedure at all times.
任何時候都清楚地了解所有緊急情況的處理步驟。
15.Maintain effective service in line with the Hotel’s Corporate Image
為客人提供有效的服務(wù)并保持其與酒店團(tuán)隊形象的一致性。
?Company’s Grooming Standard
酒店儀表標(biāo)準(zhǔn)
?Standard Operation Procedures
標(biāo)準(zhǔn)工作程序
?Departmental & Corporate Policies
及酒店部門方針政策
16.Cash Handling
現(xiàn)金操作
?Process all payment types such as room charges, cash, checks, debit or credit card.
熟悉所有付款方式，包括：現(xiàn)金、支票、借記卡和信用卡。
?Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
熟悉賬務(wù)的處理：調(diào)賬、退款、沖減和雜項收費。
?Balance and drop receipts according to Finance specifications
按照財務(wù)制度平賬并投賬。
?Count bank at beginning & end of shift and secure bank
確保在班次前、班次結(jié)束后備用金準(zhǔn)確無誤。
?Obtain manual authorizations and follow all Finance’s procedures when PMS system is down
當(dāng)PMS系統(tǒng)無法正常運行時根據(jù)財務(wù)制度手工提取預(yù)授權(quán)。
17.Check and ensure that all tasks are completed before the end of each shift.
監(jiān)督員工的工作，保證日常工作檢查表上規(guī)定的任務(wù)在班次結(jié)束前全部完成。
18.Be aware of general liability issues and if unclear to check with Managers.
對常規(guī)的職責(zé)議題保持小心謹(jǐn)慎的態(tài)度，當(dāng)有不清楚時及時與經(jīng)理核查。
19.Any other duties as may be assigned from time to time.
承擔(dān)其他實時被委派的職責(zé)。
20.Follow all company policies and procedures.
遵守所有公司政策及程序。
21.Follow Marriott Information safety and protection policy and associate privacy policy, have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information. When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集團(tuán)信息安全保護(hù)及個人隱私的相關(guān)政策，對支付卡信息、高風(fēng)險信息、受限信息、非公開信息及公開信息有清楚的認(rèn)知。在公司任職期間嚴(yán)格遵守各類信息的處理規(guī)定，正確處理各類數(shù)據(jù)及文件，防止信息泄漏。