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· Ensure the delivery of brand promise and provideexceptional guest service at all times.
確保遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。
· Provide excellent service to internal customers inother departments as appropriate.
在適當(dāng)?shù)臅r候為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。
· Handle
all guest and internal customer complaintsand inquiries in a courteous
and efficient manner, following through to makesure problems are
resolved satisfactorily.
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。
· Maintain positive guest and colleague interactionswith good working relationships.
與客人和同事保持基于良好工作關(guān)系的互動接觸。
· Establish a rapport with guests maintaining goodcustomer relationships.
與客人建立并保持良好的客戶關(guān)系。
· Focus
attention on improving productivity levels andthe need to prudently
manage utility/payroll costs within acceptable guidelinesensuring
optimum deployment and energy efficiency of all equipment.
關(guān)注工作效率水平的提高以及在適用的原則指引下對于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達(dá)到所有設(shè)備的最佳調(diào)配和能源使用效率。
· Assist to ensure that the outlet is operated in linewith maximizing profit while delivering on the brand promise.
確保遵守品牌承諾以追求利潤最大化為原則進(jìn)行部門運作。
· Assist the Outlet Assistant Manager to achieve themonthly and annual personal target and the outlet’s revenue.
協(xié)助餐廳助理經(jīng)理達(dá)到月度和年度個人目標(biāo)和餐廳營業(yè)收入。
· Ensure
that all hotel, company and local rules,policies and regulations
relating to financial record keeping, money handlingand licensing are
adhered to, including the timely and accurate reporting offinancial
information
確保與財務(wù)記錄的保留、錢款處理和許可以及及時而準(zhǔn)確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。
· Assist in the inventory management and ongoingmaintenance of hotel operating equipment and other assets.
協(xié)助進(jìn)行盤點管理和酒店營運設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。
· Ensure new technology and equipment are embraced,improving productivity whilst taking work out of the system.
確保使用新技術(shù)和設(shè)備，簡化工作系統(tǒng)提高工作效率。
· Embraceall
the Forbes and WHM standards of Niccolo Hotels Global expectations and
make sure these are all in place in the RB&E outletswhile providing
enough training to staff and checking in a daily basis withimmediate
corrective actions in place.
遵循所有福布斯標(biāo)準(zhǔn)和九龍倉酒店管理集團(tuán)對尼依格羅品牌的期待，確保這些期待和標(biāo)準(zhǔn)在餐飲部實施。同時確保提供到給員工相應(yīng)足量的培訓(xùn)，每天對此項目進(jìn)行監(jiān)管并且時刻糾正員工的行為。
· Work
closely with other Outlet Managers in asupportive and flexible manner,
focusing on the overall success of the hoteland the satisfaction of
hotel guests.
以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
· Ensure
that Food and Beverage colleagues work in asupportive and flexible
manner with other departments, in a spirit of “We workthrough Teams”.
以支持和靈活的態(tài)度和“團(tuán)隊協(xié)作”的精神與其他部門合作。
· Have
a thorough knowledge and understanding of allfood and beverage items in
the menu and the ability to recommend Food andBeverage combinations and
up sell alternatives.
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。
· Ensure that the outlet is kept clean and organized,both at the front as well as the back of house.
在每次用餐結(jié)束后清理臺面或餐桌并重新擺臺。
· In
the absence of Assistant Outlet Manager, conductdaily pre-shift
briefings to colleagues on preparation, service and menu.
在助理經(jīng)理不在時，給員工進(jìn)行日常關(guān)于餐前準(zhǔn)備、服務(wù)及菜單的例會。
· Assist to liaise with the Kitchen and BeverageDepartment on daily operations and quality control if appropriate.
針對每日營運和質(zhì)量控制，協(xié)助與廚房及酒水部門密切溝通。
· Perform the function of cashier and responsible forInfrasys cashiering procedure.
嚴(yán)格遵守財務(wù)部發(fā)出的關(guān)于收銀及現(xiàn)金處理的政策和程序。
· Verify all credit cards presented by guest withinvalidity of the card.
核對所有客人呈交信用卡，確保所有信用卡都在有效期內(nèi)。
· Verify cash received ensuring only genuine moneybeen collected.
核對收取的現(xiàn)金，確保所收現(xiàn)金都是真鈔。
· Be a hands-on captain and be present at all times inthe Outlet, especially during busy periods.
做一個有執(zhí)行能力的主管并時常出現(xiàn)在部門，特別是部門繁忙時。
· Ensure par stock level of all items and guestsupplies according to hotel requirement.
按照要求維持所有物品和客用品的標(biāo)準(zhǔn)庫存量。
· Exercise responsible supervisory behavior at alltimes and positively representing the hotel team and WHM.
在任何時間表現(xiàn)負(fù)責(zé)的行為，并以積極的形象代表酒店管理團(tuán)隊和九龍倉酒店管理集團(tuán)。
· Understand
and strictly adhere to Rules andRegulations established in the
Colleague Handbook and the hotel’s policiesconcerning fire, hygiene,
health and safety.
理解并嚴(yán)格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。
· Ensure high standards of personal presentation andgrooming.
確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。
· Respond to changes in the Food and Beverage functionas dictated by the industry, company and hotel.
根據(jù)行業(yè)、公司和酒店對于餐飲部職能要求的變化做出反應(yīng)。
· Attend training sessions and meetings as and whenrequired.
需要時參加培訓(xùn)課程和會議。
· Carry out any other reasonable duties andresponsibilities as assigned.
執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。