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MAJOR RESPONSIBILIES責(zé)任概要:
1. Proactively develops and manages sales staff and sales efforts. Communicates hotel’s sales strategy and ensures sales staff executes sales strategy. Manage annual planning process for goal setting, budgeting and staffing. Manage department budget and sales administrative functions. As appropriate, responsible for achieving individual sales goals and account management.
主動(dòng)發(fā)展和管理銷售員工和銷售目標(biāo)。了解并確保銷售人員執(zhí)行酒店的銷售策略。以銷售目標(biāo)制定， 預(yù)算和員工安置為目標(biāo)管理執(zhí)行好年度銷售計(jì)劃。管理部門預(yù)算和銷售行政工作。 正確， 負(fù)責(zé)的完成個(gè)人銷售目標(biāo)和客戶管理。
2. Have a working knowledge of all departmental reports. Responsible for business transient and Group Sales, Account Servicing, Departmental and Interdepartmental Relations, Advertising and Public Relations, Budget Administration and Projections, co-ordination and developing Marketing Plans.
了解熟知所有部門工作報(bào)告。對(duì)散客和團(tuán)隊(duì)銷售，客戶服務(wù)，部門和跨部門的關(guān)系，廣告，公共關(guān)系，預(yù)算管理和公布，協(xié)調(diào)發(fā)展市場(chǎng)計(jì)劃的管理.
3. Supervise the overall work of the Marketing and Sales Department.
監(jiān)督市場(chǎng)銷售部的整體工作。
4. Maintain group standards, brand loyalty, and hotel image.
維護(hù)集團(tuán)標(biāo)準(zhǔn)、品牌忠誠(chéng)度和酒店形象。
SPECIFIC DUTIES工作任務(wù):
1.Provide professional advice and administrative support to the general manager to achieve the hotel's strategic goals.
向總經(jīng)理提供專業(yè)的建議及行政上的支持，以達(dá)到酒店的戰(zhàn)略目標(biāo)。
2.Participate in the development and implementation of hotel and departmental policies and regulations.
參與開(kāi)拓和實(shí)施酒店和部門的政策規(guī)定。
3. Under the guidance of hotel guidelines, assist the general manager in annual budget planning, marketingstrategy and promotion plan.
在酒店指導(dǎo)方針指引下協(xié)助總經(jīng)理規(guī)劃年度預(yù)算，制定市場(chǎng)戰(zhàn)略及促銷計(jì)劃。
4. Set and achieve hotel targets, sales and budget revenue.
設(shè)定并達(dá)到酒店目標(biāo)、銷售及預(yù)算收入。
5. Develop and implement hotel market sales plan.
開(kāi)拓和實(shí)施酒店市場(chǎng)銷售計(jì)劃。
6. Develop hotel pricing strategy and sales target.
制定酒店價(jià)格戰(zhàn)略及銷售目標(biāo)。
7. Constantly review and update the price strategy to create as much profit as possible for the hotel.
不斷回顧，時(shí)時(shí)更新價(jià)格策略，為酒店創(chuàng)造盡可能多的利潤(rùn)。
8. Propose plans and strategies to further improve sales performance.
提出方案和策略以便更進(jìn)一步改進(jìn)銷售表現(xiàn)。
9. Test and evaluate market trends and implement market priority strategies.
檢驗(yàn)及評(píng)估市場(chǎng)走勢(shì)、市場(chǎng)策略優(yōu)先的實(shí)施。
10. Constantly check and supervise guest reservation and online booking situation.
不斷檢驗(yàn)和監(jiān)督客戶預(yù)定和網(wǎng)上訂房情況。
11. Distinguish market demand and optimize corresponding products.
區(qū)分市場(chǎng)需求，優(yōu)化相應(yīng)的產(chǎn)品。
12. Supervise formulation and reporting of various monthly reports.
監(jiān)督每月各類報(bào)表的制定和上報(bào)。
13. Supervise overall operation of the sales department and customer experience.
監(jiān)督銷售部整體運(yùn)作及銷售客戶體驗(yàn)。
14. Hold weekly sales meetings to check and evaluate hotel performance, sales strategy and market segmentation strategy, so as to maximize hotel operating profit.
每周例行召開(kāi)銷售會(huì)議以檢驗(yàn)和評(píng)估酒店業(yè)績(jī)，銷售策略及市場(chǎng)細(xì)分策略，使酒店的經(jīng)營(yíng)利潤(rùn)最大化。
15. Hold quarterly meetings to assess the performance of sales personnel.
召開(kāi)季度性會(huì)議以檢驗(yàn)銷售人員的表現(xiàn)。
16. Handle relationships with guests and provide necessary services, including guest and customer demands, hotel product knowledge, sales efficiency, communication skill, and various feedback information.
處理與客人的關(guān)系和提供所需服務(wù)，包括客人和客戶的需求、酒店產(chǎn)品知識(shí)、銷售效率、溝通能力及各類反饋信息。
17.Ensure storage and destruction of documents and related contents.
確保文件及相關(guān)內(nèi)容的存銷。
18. Make, arrange and implement training to meet the demands of employees at all levels.
制定、安排和實(shí)施滿足各個(gè)層次員工需求的培訓(xùn)
19. Cultivate and guide middle managers in the department.
培養(yǎng)和指導(dǎo)部門內(nèi)中層管理人員。
20. Ensure that all employees in the department understand their responsibilities.
確保部門所有員工了解各自工作職責(zé)。
21. Complete work according to the work arrangement of superiors and fulfill other responsibilities assigned by superiors.
按照上級(jí)領(lǐng)導(dǎo)的工作安排，完成工作，履行上級(jí)分派的其他職責(zé)。
22.Follow all company policies and procedures.
遵守所有公司政策及程序。
23.Follow Marriott Information safety and protection policy and associate privacy policy, have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information. When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集團(tuán)信息安全保護(hù)及個(gè)人隱私的相關(guān)政策，對(duì)支付卡信息、高風(fēng)險(xiǎn)信息、受限信息、非公開(kāi)信息及公開(kāi)信息有清楚的認(rèn)知。在公司任職期間嚴(yán)格遵守各類信息的處理規(guī)定，正確處理各類數(shù)據(jù)及文件，防止信息泄漏。
JOB SPECIFICATION職位要求:
Excellent selling skills and understanding of sales processes
優(yōu)秀的銷售技能， 熟知銷售程序
Demonstrated ability to develop and implement successful sales strategies
發(fā)展和執(zhí)行成功的銷售策略
Ability to develop and manage a budget to meet business objectives
發(fā)展和管理銷售預(yù)算以達(dá)到預(yù)期的銷售目標(biāo)
Ability to identify and communicate revenue and profit opportunities
發(fā)現(xiàn)并溝通提高酒店?duì)I收和利潤(rùn)的機(jī)會(huì)
Demonstrated familiarity with contractual agreements
熟知合同條款
Understanding of revenue management functions and account profitability
熟知營(yíng)收管理工作和客戶的利潤(rùn)率
Demonstrated leadership skills
展現(xiàn)領(lǐng)導(dǎo)才華
Train,develop and motivate associates
培訓(xùn)和發(fā)展并激勵(lì)員工
Provide a work environment in which associates are productive
提供一個(gè)有利于員工積極工作的環(huán)境氛圍
Excellent communication and presentation skills
完美的溝通及演講技能
With effective listening skill, actively respond to and solve problems and do good work state, so as to focus on and meet customer demands
聆聽(tīng)技能，積極應(yīng)對(duì)和解決問(wèn)題，保持良好的工作狀態(tài)、關(guān)注、滿足客人的需求
Demonstrated customer development and relationship management skill.
展現(xiàn)客戶發(fā)展和關(guān)系管理技能
Ability to accurately set account/revenue goals
精確地制定客戶/收益目標(biāo)
Ability to work effectively with sale
有效地和各級(jí)銷售人員緊密工作
Effective time management skills
有效的時(shí)間管理技巧。
Effective interpersonal conflict management skills
有效的交際和處理爭(zhēng)議的能力。
A matrix environment
最終達(dá)到目標(biāo)的決策能力
Familiar with sales system and have good communication skills
熟知銷售系統(tǒng)并具有良好的溝通能力
Good teamwork spirit
良好的團(tuán)隊(duì)合作精神
Language
語(yǔ)言能力：
High proficiency in written and spoken English and Mandarin.
具備熟練的英語(yǔ)，中文口語(yǔ)書寫能力
Education
教育：
College Degree or above
大專以上學(xué)歷
Experience
經(jīng)驗(yàn)：
Work experience in a similar position in another 5 Star Hotel for 2-3 years.
2-3年其他五星級(jí)同職位的工作經(jīng)驗(yàn)